"We have a person for that" - Common Lean Six Sigma misconceptions.
Updated: Mar 28, 2018
Every company has a culture. As organizations have evolved and become more politically correct to promote an inclusive and open-minded environment. Employees are commonly being referred to as: associates, team members, shareholders, internal-customers....and the list goes on. Managers are being asked to attend "team-building" exercises to boost morale and promote the mission of the organization.
So, why then, are we still finger pointing? Engineering blames the Design team, the Design team blames the Engineers, manufacturing blames everyone, and the sales team becomes "firefighters" for the customers. Solving problems of the day instead of being proactive problem solvers and providing better solutions to clients. Customer service is doing their best to not throw anyone under the bus. Meanwhile accounts payable and accounts receivable do their finest to keep the machine moving.
Vendors are calling offering a number of solutions to these problems. Cheaper widgets, better freight routes, and software programs that manage everything.
What is the glue that holds everything together? Is it the culture, is it the objective, is it passion? Commonly, organizations are turning to Lean & Six Sigma to provide a foundation for problem solving and continuous improvement. Often, they turn to companies like RB Sigma for training and access to Master Black Belts. That guide and Champion companies through LSS implementation.
Internal team members are identified to continue the Continuous Improvement culture after the trainers have left. Unfortunately, this team, is usually 'one person'. Other times, companies think that hiring someone who is a LSS Green Belt is enough.
If you're doubtful, call the organizations receptionist. Ask for the Continuous Improvement leader and discuss providing outside support for their team. They will tell you, "we have a team" handling that. Falsely assuming they are doing things correctly, or worse, the CI leader is the "team" . Who at the moment of the phone call, doesn't have time to speak with an Industry leader in CI. Commonly because they don't have a budget or are not trained in optimizing ROI.